Terms/Conditions – Artisan Media 

Artisan Media supplies a wide range of digital marketing services. Some of the Terms and Conditions herein vary according to the Service specified in the Sales Order. Specific clauses may be specified in the Sales Order.  

Specific arrangements in Sales Orders prevail in the General Terms and Conditions. These terms and conditions are made in English, the English version shall be legally binding on one the globe.    

1. Interpretation 

1.1. In these Terms and Conditions, the following definitions apply: “Artisan” means Artisan Media or any of its subsidiaries providing Artisan Media-related products and services. In specific:​ 

a) Artisan Ticaret Called Artisan Media (Registered in Turkey)​

b) Artisan Ticaret Called Artisan Group (Registered in Turkey)​

“Client” means the individual or company to whom the invoice is addressed.​ “Sales Order” means the order form completed and signed by the Client; this Sales Order may refer to supporting documentation providing detail and scope for the project. 

“Purchase Price” means the price for the Service as detailed in the Sales Order;​

“Service” means the goods or services specified in the Sales Order;​

“Software” means platforms and technologies used to provide the Service by Artisan Media;​

“First Line Support” means initial analysis and fault logging;

“Support Time” means the time spent assisting the Client with issues related to the Project outside the scope of the Sales Order, or following project sign-off. It includes administration time related to the issue, including but not limited to the time taken to log details of telephone calls;​ “Confidential Information” for each party the terms of this Agreement and all information and/or data belonging to or relating to that party, its associates, its or their businesses, activities, affairs, products, services, suppliers, Clients or prospective Clients disclosing (whether in writing, verbally or by any other means and whether directly or indirectly) by that party, its representatives or advisors, to the other party, its representatives or advisors whether before, on or after the date of this Agreement;​ “Deliverable” means a set of goods or services that may be delivered at one time, for example: a design draft, a media plan, a strategy document, 3rd party media buys, a consultation meeting, a development project, or other electronic content;​ “Event” means a Service delivered on a particular date, for example: a training course, a hospitality event, a speaker delivering a presentation, or a series of presentations; “Business” Day” means any day which is not a Saturday, Sunday or a bank or public holiday;         

1.2. In these Terms & Conditions (except where the context otherwise requires):​

1.2.1. the clause headings are included for convenience only and shall not affect the interpretation of these Terms & Conditions; 

1.2.2. use of the singular includes the plural and vice versa;​

1.2.3. use of any gender includes the other genders;

1.2.4. any reference to “persons” includes natural persons, firms, partnerships, companies, corporations, associations, organizations, governments, states, foundations, and trusts (in each whether or not having separate legal personality);  

1.2.5. any phrase introduced by the terms “including,” “include,” “in particular,” “such as,” or any similar expression shall be constructed as illustrative and shall not limit the sense of the words preceding those terms.  

2. Application of Terms and Conditions 

2.1. These Terms & Conditions shall apply to and be incorporated into the contract for the sale of the Service or Services detailed in the Sales Order and provided by Artisan Media to the Client. 

2.2. The Sales Order constitutes an offer by the Client to purchase the Services specified in the Sales Order on these Terms & Conditions. A binding contract will only come into existence upon Artisan Media issuing a written confirmation of acceptance of the Sales Order.  

2.3. These Terms & Conditions shall prevail over any inconsistent terms or conditions contained, or referred to, in the Client’s purchase order, confirmation of order, or implied by law, trade custom, practice, or course of dealing.  

3. Purchase Price and Payment Terms 

3.1. The Purchase Price shall be as specified in the Sales Order. Any variation to the Purchase Price will only be valid if agreed in writing by both Artisan Media and the Client. 

3.1.1.Client agrees that Artisan will begin the work once the Agreement or Confirmation of Sales Order has been signed and payment has been done (see 3.2, 3.3, 3.3.1) 

3.2 We reserve the right to require full prepayment for specific Services like DooH, KOL Marketing and Chinese Media Solutions 

3.3 We work with a wide range of budgets and create plans that provide the most value for your investment, however we require a minimum spend of 5,000 USD / month for Media Services. ​ 

3.3.1 In case the monthly media spend is below the above mentioned minimum, payment shall be done in full latest 7 days before the campaign launch or immediately upon receipt of the invoice issued by Artisan Media 

3.4. If criteria of 3.3 are met, payments shall be done in advance monthly by the 25th to cover the cost of the upcoming month. 

3.5. Late payments may incur interest at the rate of 2% per month above the prevailing base rate of the Bank of Thailand, calculated on a daily basis from the date the payment becomes due until the date of payment in full. 

3.6. The Purchase Price is exclusive of value-added tax (VAT) or other applicable taxes unless otherwise stated. The Client shall be responsible for paying any VAT or applicable taxes on the Purchase Price.  

4a) Obligations of the Client 

4.1. The Client shall:

4.1.1. Co-operate with Artisan Media in all matters relating to the provision of the Service;​

4.1.2. Provide Artisan Media with any information and materials as required for the delivery of the Service and ensure that such information is accurate and complete; 

4.1.3. Comply with any additional responsibilities set out in the Sales Order or these Terms & Conditions.​

4.2. If the Client fails to comply with the above obligations, Artisan Media shall not be liable for any delay or failure to deliver the Service as agreed.  

4b) Obligations of Artisan 

4.1 Artisan will carry out the Service agreed to be provided in accordance with the Confirmation of Sales Order Form and the campaign subject to the terms of this agreement. ​ 

4.2. Artisan shall be allowed to subcontract or outsource any of the Goods or Services to be supplied under the terms of this agreement. ​ 

4.3. Where the Goods or Services to be provided require Artisan to liaise with third parties which may include for example a partner agency, Tech providers or individuals like KOLs, Artisan will ensure that those third parties act promptly in providing any service required so that Artisan can carry out the terms of this agreement. Artisan will not be liable for any failure to carry out the terms of this agreement by reason of a failure of client if relevant information to Artisan were not delivered by the customer or a third party acting on the customer’s behalf.      

5. Intellectual Property Rights 

5.1. Unless expressly agreed in writing, all intellectual property rights arising from or relating to the provision of the Service shall remain the property of Artisan Media. 

5.2. The Client is granted a non-exclusive, non-transferable license to use the Deliverables for the purposes specified in the Sales Order. 

5.3. The Client shall not reproduce, modify, adapt, or distribute the Deliverables without the prior written consent of Artisan Media.  

6. Limitation of Liability 

6.1. Artisan Media’s liability for any claim under these Terms & Conditions, whether arising in contract, tort (including negligence), or otherwise, shall be limited to the Purchase Price paid by the Client for the relevant Service.  

6.2. Artisan Media shall not be liable for any indirect, special, or consequential loss or damage arising out of or in connection with the provision of the Service. 

6.3. Nothing in these Terms & Conditions shall exclude or limit Artisan Media’s liability for death or personal injury caused by negligence, fraud, or any other liability which cannot be excluded by law.  

7. Confidentiality 

7.1. Each party agrees to treat as confidential all information received from the other party which is designated as confidential or which is by its nature clearly confidential. 

7.2. Neither party shall disclose any Confidential Information to any third party without the prior written consent of the other party. 

7.3. The obligations of confidentiality shall not apply to information which:

7.3.1. Is in the public domain other than by breach of these Terms & Conditions;​

7.3.2. Is obtained from a third party legally entitled to disclose it;​

7.3.3. It is required to be declared by law or regulatory authority. 

8. Termination 

8.1. Either party may terminate the agreement immediately by giving written notice if the other party if a party:

8.1.1. Commits a material breach of these Terms & Conditions and fails to remedy such breach within 30 days of being notified; 

8.1.2. Becomes insolvent, enters into liquidation, or ceases trading.​

8.2. Upon termination, the Client shall pay for all Services provided up to the date of termination, including any expenses incurred by Artisan Media  

9. Governing Law 

9.1. These Terms & Conditions and any disputes arising under them shall be governed by and construed by the laws of Turkey. 

9.2. The parties submit to the exclusive jurisdiction of the courts of Turkey. 

10. Force Majeure 

10.1. Neither party shall be liable for any delay or failure to perform its obligations under these Terms & Conditions due to events, circumstances, or causes beyond its reasonable control (a “Force Majeure Event”). These include, but are not limited to, acts of God, war, terrorism, riots, fire, natural disasters, pandemics, government-imposed restrictions, strikes, or labor disputes.   

10.2. The affected party shall promptly notify the other party in writing of the occurrence of a Force Majeure  Event and shall use all reasonable endeavors to mitigate the impact of such event on its obligations.

10.3. If the Force Majeure Event continues for a period exceeding 30 days, either party may terminate the  agreement by providing written notice to the other party. 

11. Data Protection 

11.1. Both parties agree to comply with all applicable data protection laws and regulations, including but not  limited to the General Data Protection Regulation (GDPR) if applicable, and the Personal Data Protection Act  (PDPA) of Thailand.

11.2. Artisan Media may collect, process, and store personal data of the Client as required to provide the agreed  Services. The Client consents to such processing as outlined in Artisan Media’s privacy policy.​

11.3. Artisan Media shall take reasonable precautions to safeguard the confidentiality and integrity of any  personal data processed on behalf of the Client.

11.4. The Client warrants that any personal data provided to Artisan Media is accurate, complete, and legally  obtained. 

12. Amendments and Variations 

12.1. No amendment, variation, or addition to these Terms & Conditions shall be valid unless agreed in writing  and signed by authorized representatives of both parties.

12.2. Artisan Media reserves the right to update these Terms & Conditions periodically, subject to providing the  Client with prior written notice of at least 30 days. Continued use of the Services after such notice will be  deemed acceptance of the revised Terms & Conditions. 

13. Notices 

13.1. Any notice required or permitted to be given under these Terms & Conditions shall be in writing and shall  be delivered by hand, email, or sent by registered post to the address specified in the Sales Order or such other  address as either party may designate in writing.

13.2. Notices sent by registered post shall be deemed received three (3) business days after dispatch. Notices sent  by email shall be deemed received upon successful transmission unless the sender receives a failed delivery  notification. 

14. Severity 

14.1. If any provision of these Terms & Conditions is found to be invalid, illegal, or unenforceable by a court or  other competent authority, such provision shall be deemed deleted, and the remaining provisions shall continue  in full force and effect.

14.2. The parties shall negotiate in good faith to agree on a replacement provision that is valid and enforceable  and achieves, to the greatest extent possible, the intended commercial purpose of the original provision. 

15. Entire Agreement 

15.1. These Terms & Conditions, together with the Sales Order, constitute the entire agreement between the  parties and supersede all prior agreements, understandings, and arrangements, whether written or oral, relating to  the subject matter.

15.2. Each party acknowledges that it has not relied on any statement, promise, or representation made or given  by or on behalf of the other party that is not set out in these Terms & Conditions. 

16.1. The Client

16.1. The Client shall not assign, transfer, or sub-contract its rights or obligations under these Terms &  Conditions without the prior written consent of Artisan Media.

16.2. Artisan Media may assign or transfer its rights or obligations to any affiliate or third party, provided that  such assignment does not materially affect the Client’s rights under the agreement. 

17. Dispute Resolution 

17.1. In the event of any dispute arising under or in connection with these Terms & Conditions, the parties shall  first attempt to resolve the dispute amicably through good faith negotiations.

17.2. If the dispute cannot be resolved within 30 days, either party may refer the matter to mediation, to be  conducted by a mutually agreed mediator.

17.3. If mediation fails, the dispute shall be finally resolved by the courts of Thailand, which shall have  exclusive jurisdiction. 

18. Intellectual Property 

18.1. All intellectual property rights arising from the Services provided under this agreement, including but not  limited to designs, graphics, templates, and marketing content, shall remain the sole property of Artisan Media  unless otherwise agreed in writing.

18.2. The Client is granted a non-exclusive, non-transferable license to use the deliverables provided by Artisan  Media for the purposes outlined in the Sales Order.

18.3. The Client shall not reproduce, distribute, or use Artisan Media’s deliverables for any purpose not explicitly agreed upon in this agreement without prior written consent.  

19. Confidentiality 

19.1. Both parties agree to treat all information shared during the term of this agreement as strictly confidential and shall not disclose such information to any third party without prior written consent, except where required by law.  

19.2. Artisan Media shall ensure that its employees, subcontractors, and agents are bound by confidentiality obligations equivalent to those set forth in this agreement. 

19.3. This confidentiality obligation shall survive the termination of this agreement for a period of three (3) years.  

20. Limitation of Liability 

20.1. Artisan Media shall not be liable for any indirect, incidental, or consequential damages, including but not limited to loss of profit, revenue, or business opportunities, arising from the provision of Services under this agreement.  

20.2. Artisan Media’s total liability for any claim arising under this agreement, whether in contract, tort, or otherwise, shall be limited to the total fees paid by the Client under the Sales Order.  

21. Non-Solicitation 

21.1. During the term of this agreement and for twelve (12) months thereafter, the Client agrees not to solicit or hire any employee, contractor, or agent of Artisan Media involved in the delivery of the Services without prior written consent.  

21.2. Breach of this clause shall entitle Artisan Media to claim damages equivalent to one year’s remuneration of the individual concerned.  

22. Governing Law 

22.1. These Terms & Conditions shall be governed by and construed in accordance with the laws of Turkey.​

22.2. Any disputes arising from or in connection with this agreement shall be subject to the exclusive jurisdiction of the courts of Turkey or Thailand.   

Artisan Group – Media & Merchandising

Cumhuriyet Mh, 504. Sk, No. 3/4, 48303 Fethiye, Mugla Turkiye

Phone: +90 535 504 155 9

Email: info@artisangroup.info

 

 

Artisan Media Privacy & Security Policy

Introduction

At Artisan Media, which operates the website www.artisan-media.info, we highly value the privacy of our customers and visitors. This Privacy and Security Policy explains how your data is collected, used, and protected across all business fields of Artisan Group, which includes Artisan Media, Artisan Merchandising, and Artisan Food Delicacy. By using our websites and services, you agree to the practices outlined in this policy.

Information Collected

Artisan Media may collect information from you through various channels:

1. Personal Information: Directly identifiable information such as your name, surname, email address, phone number, and postal address.
2. Demographic Information: Anonymous data such as age, gender, and interests.
3. Technical Information: Automatically collected data such as IP address, browser type, operating system, visited pages, and visit duration.

Use of Information

We may use the collected information for the following purposes:

1. Service Delivery: To process your orders, manage deliveries, and provide customer support across our business fields including merchandising, media, and food delicacies.
2. Communication: To inform you about our products, services, updates, and promotions related to our various business divisions.
3. Development and Optimization: To analyze and improve our websites and services, ensuring a better user experience.
4. Legal Obligations: To comply with applicable legal regulations and respond to lawful requests.

Sharing of Information

Your personal information may be shared with third parties only under specific circumstances:

1. Service Providers: We may collaborate with third-party service providers to facilitate activities such as order processing, payment transactions, logistics, and marketing services.
2. Legal Requirements: We may disclose your information to authorized authorities to fulfill our legal obligations or in response to legal requests.
3. Business Transfers: In the event of a transfer of ownership or reorganization of Artisan Group, your information may be shared with the new business owners or entities.

Security

Artisan Media takes all necessary technical and administrative measures to protect your personal information. Security technologies such as firewalls, encryption, and secure data storage are used to safeguard your data against unauthorized access, use, or disclosure.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies on our websites to enhance your browsing experience and analyze user interactions. You can adjust your browser settings to control cookies, but please note that disabling cookies may affect the functionality of certain website features.

Data Retention

We retain your data for as long as it is necessary for the purposes described in this Privacy and Security Policy. Additionally, we may retain your information to comply with legal obligations, resolve disputes, and enforce our agreements.

User Rights

You have the following rights concerning your personal information:

1. Right to Access: You can request details about the information we collect and how it is used.
2. Right to Rectification: You may request corrections to any inaccurate or incomplete data.
3. Right to Erasure: You can request the deletion of your personal information under certain conditions.
4. Right to Object: You may object to the processing of your data where we rely on our legitimate interests.

Contact

If you have any questions, concerns, or requests related to this Privacy and Security Policy, please contact us at:

Artisan Media Contact Information in Turkey
Cetin Geray – Cumhuriyet Mh. 504 Sk. No. 3/4, 48303 Mugla Fethiye Turkiye
Email: info@artisangroup.info

 Changes to This Policy

This Privacy and Security Policy may be updated periodically to reflect changes in our practices or legal requirements. Any updates will be published on our websites, and if significant changes are made, we may notify you via email.

Effective Date: Dezember 10.01.2025

By continuing to use our websites and services, you agree to the terms outlined in this Privacy and Security Policy.

Our Commitment to Stray Animals (CSR Initiative)

At Artisan Group, we believe that Corporate Social Responsibility (CSR) is about more than just business, it’s about making a positive swift impact on the world around us. For years, we have been deeply committed to the welfare of stray dogs and cats in our community. As part of our CSR efforts, we ensure that every day, dozens of animals receive the nourishment they need to survive and thrive.

In addition to daily feeding, we actively rescue animals in urgent need. Whether they are injured, ill, or in distress, we take immediate action to provide medical care and support. This initiative is fully funded by Artisan Group and is a core part of our CSR commitment to animal welfare and community service.

Moreover, 2-5% of our monthly profits are dedicated to these initiatives, allowing us to expand our efforts beyond feeding to include rescuing, treating, and rehabilitating stray animals in critical conditions.

By partnering with Artisan Group, you are not just supporting a business, you are joining a compassionate mission. Your collaboration helps sustain our CSR initiatives, making a direct impact on the lives of stray dogs and cats in need.

Thank you for supporting Artisan Group and contributing to a cause that truly matters. Together, we can make the world a kinder place for all living beings.